RobertSmart App

From the moment that you receive the verification code in your email, it is valid for half an hour.

You can only register with your email address.

You can use up to 150 characters.

There is no set limit to how many users can log in with the same account.

1. Within the login page click Forgot Password 

2. Enter the email address that you use when registering and select Get Verification Code

3. Enter the Verification Code that was sent to your email and set up your new password

The App will automatically log in using your new password.

If you want to change your Account and stay as the Home Owner you should follow these few steps:

1. Log out of your old Account

2. Sign up for a new Account with a different email.

3. Log into your old Account, add the new account to the Home 

4. Click on the Me button 

5. Within Home Management select Transfer Home Ownership

1. Go to the Main Screen of our App

2. Click on the Me button

3. Select Tap to Set Nickname

4. Select Account and Security and Change Login Password

5. Enter the Verification Code that was sent to your email and set up your new password

Our App will automatically log in using your new password.

It is possible to log in and use one Account at the same time on multiple phones or tablets.

Follow these steps to create your Virtual Home where you can organize all your smart devices:

1. Go to the Main Screen of our App

2. Click on the Me button

3. Select Home Management

4. Select Create a Home and 

5. Fill in the name and location 

6. Create your Home Rooms

Device usage data can only be cleared by removing the device:

1. Click on the specific device on the Main Screen

2. Click the button on the top right corner of the screen

3. Select Remove Device

4. Select Disconnect and wipe data and Confirm

Only the Home Owner and Administrator can invite others to join a Home.

You can add up to 100 devices within a single deviceGroup.

You can use up to 64 characters.

You can invite up to 20 Accounts per Home.

You can add up to 10 conditions per Automation.

You can add up to 150 tasks per Automation.

1. Click on the three dots (...) on the top right corner on the Main Screen

2. Go to the Home Management and select the Home to which you want to add a new member. 

3. Select Add Member and fill out the members name, email address and Family Role (Administrator or Common Member) 

4. Click on the Add button and wait for the other Account to confirm the invitation

On the Home Screen, tap on the drop-down arrow in the upper left corner and select a Home.

• Home Owner is the account that created this home. There can only be one Home Owner per house and this account has access to all settings including other home member status.  
• Administrators can manage devices, Smart Programs, rooms and Family members. 
• Common Members can only use Devices and Smart Programs.

You can use up to 25 characters.

1. Click on the specific device on the Main Screen

2. Click the button on the top right corner of the screen

3. Select Remove Device

4. Disconnect and Confirm

1. Click on the Me button

2. Select Home Management and you Home

3. Select Delete Home and Confirm

1. Click on Me button

2. Select Tap to Set Nickname

3. Select Account and Security

4. Click on Delete Account and Confirm 

Within 7 days your account will be deleted, unless you log back into your Account within this time frame.

App access can only be adjusted by the Home Owner. Thus, if you are set as a Common Member, you cannot change any Home settings or create Smart Programs.

1. Click on the three dots (...) on the top right corner on the Main Screen

2. Go to the Home Management and select the Home

3. Select the Home Member

4. Click on the Family Role and change to Administrator

To change your role, the person who invited you to this Home has to change your Family Role:

The weather information will be displayed at the top bar of your Home screen only after you complete your home information and location. By tapping on the Top Bar you will receive more detailed information about the weather conditions around this location.

1. Click on the three dots (...) on the top right corner on the Main Screen

2. Select Home Management and your Home

3. Click on the Home Location

4. Our App will automatically generate your current Location or fill in the Location manually

5. Click on the Save button

First please check whether your device supports Alexa/Google Home voice assistants by following these steps:

1. Click on the specific device on the Main Screen 

2. Click the button on the top right corner of the screen. If the device supports Third-Party Control it will be displayed within this section

3. Click on the Alexa/Google Home Icon to see what voice features are available for this device and read through the step-by-step guide on how to link your account with the voice assistant.

1. Click on the Me button

2. Select Tap to Set Nickname

3. Edit your photo and nickname

4. Adjust security details, time and temperature

1. Click on the weather data on the Main Screen

2. Select Outdoor Temperature

3. Select either Celsius and Fahrenheit

1. Click on the Me button

2. Select Tap to Set Nickname

3. Select and adjust Time Zone

1. Click on the weather data on the Main Screen

2. Select the specific weather factor

3. Adjust the parameters

The language of your smartphone determines the language of our App's interface. For example, if your smartphone operates in English, our App will automatically switch to English.

1. Click on the Me button

2. Select Tap to Set Nickname

3. Click on the Profile Photo button

4. Select a picture from your album

You can share your device or device group with up to 20 accounts.

You can create up to 30 Scheduled Tasks per device.

You can add up to 50 devices per room.

You can create up to 20 devicegroups per Home.

You can add up to 200 devices per Home.

You can create up to 100 Automations per Home.

You can create up to 20 rooms per Home.

You can add up to 20 members per Home.

You can create up to 100 Tap-to-Run programs per Home.

You can add up to 100 Wi-Fi devices per Home.

Please follow this Blog post for full instructions on how to add Siri shortcut.

Please make sure you have iOS 12 or above, newest App version of Robert Smart ( 5.7.335 or above) and already created Tap-To-Run or Automation scenes. If you comply with all 3 requirements, you should be able to see “Add to Siri shortcut” button on the right bottom corner entering “Smart Program”.

Siri shortcuts are managed on iOS. If you received such error – means your device have already such shortcut created. To manage and see already created shortcuts, please follow the steps :

• iOS 12 : Go to settings/Siri & Search/My Shortcuts. Swipe left over a shortcut and tap Delete.
• iOS 13 : Tap Shortcuts icon on the home screen. “Edit” in the upper left corner and select shortcuts which are not needed anymore and delete them.

The device that has been added is bound to the specific Home. Everyone who is a member of this Home can use the same device.

You can control your Smart Home setup from anywhere if your devices are connected to the Wi-Fi network.

1. Select Smart Programs at the bottom of the Main screen

2. Choose either Tap-to-Run or Automation

3. Choose the Condition and Task from the preset list

4. Select the Devices that you want to carry out the Smart Program

Your phone and smart device should be connected to the same network only for the moment when you are adding the device to our App. You only have to make sure that the device is constantly connected. 

Note: Wi-Fi smart devices require a 2.4G network connection.

1. Select Smart Programs

2. Click the “+” button on the top right corner of the screen

Once you have set up Tap-to-Run conditions you will have to adjust the device settings and Save the program.

Choose Tap-to-Run and select one of the 3 tasks:

• Run the device: activate multiple devices together

For example, you can select all living room smart plugs and switch them all on at the same time.

• Select Smart will enable or disable automations with a single tap

For example, you can activate your kitchen automation with a single tap.

• Delay: allows to prolong the device activity

For example, you can set up for the light bulb to change color after 20 seconds.

Read more about the Automation setup process within our blog post.

1. Select Smart Programs

2. Click the “+” button on the top right corner of the screen

Choose between 4 type of Automation conditions:

• When weather changes: activate devices according to local weather conditions.

For example, you can set up that when the temperature is higher than 29℃ the air conditioner will turn on. 

• When the location changes: trigger the devices when you leave or arrive home.

For example, you can set the motion detection of the camera to turn on when you have left your house.

• Schedule: activate devices at a specific time

For example, you can set for the smart kettle to start heating up water at 8:00 in the morning.

• When the device status changes: base device activity on other smart devices.

For example, you can set the lights to turn on when the motion sensor has detected movement.

Once you have set up Automation conditions you will have to adjust the device settings and Save the program

Read more about the Automation setup process within our blog post.

1. On your Home Screen tap on the specific device

2. Click the button on the top right corner of the screen

3. Click on the device icon, select Name and fill in the new device name

1. On your Home Screen, tap on the specific device

2. Click the button on the top right corner of the screen

3. Click on the device name

4. Select Icon 

5. Choose the photo and Save

If you wish to share a single device follow these steps:

1. Click on the specific device on the Main Screen

2. Click the button on the top right corner of the screen

3. Within the Others section click on the Share Device 

4. Add Sharing and fill in the information about the account 

If you wish to share all devices in your Home without sharing each device individually follow these steps:

1. Go to the Home Management and select the home to which you want to add a new member. 

2. Select Add Member and fill out the name, email address and Family Role (Administrator or Common Member) 

Click on the Add button and wait for the other account to confirm the invitation.

1. Click on the three dots (...) on the top right corner on the Main Screen

2. Select Room Management

3. Select a Room to which you want to move the device

4. From the list of devices choose the one that you want to move and click the “+” button

This may be caused by network issues.

1. Check if the Wi-Fi connection is stable and that the device is connected to this network (device needs to be within a 25 meter range of your Wi-Fi router).

2. Keep your App open for 3 minutes

3. If the device is online but you still cannot control it with our App, connect your phone to the same Wi-Fi network to determine if there is no issue with the connection.

If you have completed these steps but you still can’t manage the device, please contact us at support@robertsmart.com. Within the email please provide your Virtual ID and explain the situation.

You can find the Virtual ID by following these steps:

1. Click on the specific device on the Main Screen

2. Click the button on the top right corner of the screen

3. Select Device Information and copy Virtual ID

You have to disconnect the device from our App:

1. Click on the specific device on the Main Screen

2. Click the button on the top right corner of the screen

3. Select Remove Device

4. Select Disconnect and wipe data and Confirm

5. Re-add the device to a different Wi-Fi network

There are several different settings for notifications:

1. Disable notifications by accessing Settings and App Notifications

2. Disable certain notifications like Alarm and Bulletin messages

3. Stop receiving notifications while you are at home

4. Create a Do-Not-Disturb schedule for the time when you don’t want to receive notifications

5. Disable notifications within your phone settings

1. Click on the Me button

2. Select FAQ & Feedback

3. If you still cannot resolve your issue select Report Issue and fill out the necessary information. Our support team will contact you within 24 hours on weekdays (Mo-Fr)

Currently, the information is updated every 30 minutes.

1. Ensure that your device is turned on.

2. Ensure that your device is online in a stable network when Smart Program is activated 

3. If your Wi-Fi device is online and started but the task runs incorrectly, delete that task and add a new one.

4. If the issue persists, disconnect and re-add your device, and create a new Smart Program

If you have completed these steps, but the Smart Program is still not performing correctly, please contact us at support@robertsmart.com. Within the email please provide your Virtual ID and explain the situation.

RobertSmart App message center only shows notifications from the previous six months.

It may be that the specific device does not support group settings. Follow these steps to find out.

1. Click on the specific device on the Main Screen

2. Click the button on the top right corner of the screen

3. If within the Others section you can see Create Group setting you should be able to group it together with other devices.

1. Ensure that your device is turned on

2. Ensure that your device has been online after the creation of schedule Smart Program (shutting down the device will disrupt the schedule)

3. Check if the time has been set correctly

4. If your Wi-Fi device is online but the task performs incorrectly, delete that task and add a new one.

If the issue persists, disconnect and re-add your device, and create a new Smart Program

If you have completed these steps, but the Smart Program is still not performing correctly, please contact us at support@robertsmart.com. Within the email please provide your Virtual ID and explain the situation.

There could be a problem with the connection. We advise you to follow these steps:

1. Check to see if the router was replaced or if the Wi-Fi name or password had been changed

2. Disconnect and re-add the camera to our RobertSmart App

3. Connect your smartphone to the same Wi-Fi network

4. Check if the device is within an optimal Wi-Fi range (The device should be within a 1 ~ 5 meters distance from the router during the network configuration process)

If your device still fails to connect to the network after completing these steps, send an email to support@robertsmart.com, and we will arrange for technical support engineers to troubleshoot this issue.

You need to verify that the push notifications are enabled on your phone and App. Complete the following steps:

1. Enable notifications within your phone Settings

2. Enable notifications on our App by accessing Settings and App Notifications

3. Check if the Do-Not-Disturb schedule is active

4. Check if you have received notifications within the Message Centre

If notifications are enabled within your phone and App but you still fail to receive push notifications please contact us at support@robertsmart.com. Within the email please provide your Virtual ID and explain what information you should have received within the push notifications.

You can find the Virtual ID by following these steps:

1. Click on the specific device on the Main Screen

2. Click the button on the top right corner of the screen

3. Select Device Information and copy Virtual ID

If an App update is available and you have not set for an automatic update you can access it within the App Store or Play Store. 

To check if your App has the latest version:

1. Click on the Me button

2. Select Settings

3. Click on the About section 

4. Take a look at the Current Version

1. Click on the specific device on the Main Screen

2. Click the button on the top right corner of the screen

3. Scroll to the bottom of the screen and select Device Update

4. Click on the device update or set for the device to update automatically