Warranty & Refunds

Warranty

Before setting up a device, familiarize yourself with the product features, mounting instructions and safety guidelines at RobertSmart.com/products

 

 

Safety Message:

• Before using this product inspect the device for any damages
• Product must be used only for the intended purpose as described within the device overview
• Before mounting the device, make sure that the electrical supply has been switched off to avoid electric shock exposure
• Do not drop this device and protect it from overheating
• Unless specified otherwise, do not use this device outdoors to avoid electric shock exposure
• Keep this product, like all electrical products, out of reach to protect children
• Regularly inspect the product for any sign of damages. If damage has been detected, immediately disconnect the device from the electrical supply
• Do not attempt to repair, disassemble or modify the device.
• This product should only be opened by an authorized technician when service is required to avoid damage
• Unless specified otherwise, clean only the device surface. Avoid using abrasive cleaning solvents

 

If specified for outdoor use:

• To avoid moisture exposure, use waterproof wires or plugs if needed

Warranty Conditions: 

• Warranty is only valid if the original product acquisition document including the model name, purchase date and the seller information has been displayed

 

Warranty does not apply if:

• Damage has occurred from improper installation or mounting process
• The safety message and instructions have been neglected
• There has been an attempt to modify or adjust the device

If the conditions mentioned above have occurred, all expenses related to the service have to be covered by the customer

 

Recycling Information:

• Do not dispose of electronic devices with household waste
• Return devices and batteries that are at the end of their life cycle to the public collecting points that are set up for this purpose
• This symbol on the product, the instruction manual or the package indicates that a product is subject to these regulations
• By recycling out of use devices, you are making an essential contribution to protecting our environment

 

Help:

• For troubleshooting and online assistance, please visit: contact form

 

Returns

 

Our return and refund policy last 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (depending on the payment method).

If the device does not match the warranty conditions, then your refund may be denied.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us using our contact form.

Sale items:

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us message using our contact form and we will send you the address of the nearest local partner store where you can exchange the item or give you further instructions on this matter.

 

Shipping costs:

Please contact us using our contact form to agree on the most convenient method of return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you may vary.